Política de reembolso

Refund Policy

What happened and what can I do for you?

Eligibility for Refunds:

The refunds will only be provided as monetary refunds within a maximum of 30 days after the purchase date. You don't need to send back to me, keep it or give it to a friend. To be eligible for a refund you must comply with the first requirement and one of the bellow:

The product is new and it was never been used.
You hate the product.
The product has printing errors (e.g., misaligned, faded).
The fabric is stained or discolored.
There are holes, tears, or other material defects.

Did you order the wrong size?

Didn't check the size chart, did you? It's ok, in this case it's applicable a refund of 50% of the total order (product + shipping + taxes). So you can order the right size with 50% unique code discount.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Request a Refund:

To apply for a refund, please follow these steps:

Contact Us: email us at officialturbolag@proton.me AS SOON AS POSSIBLE of receiving your order. Ideally on the first day or week. Include your order number and a detailed description of the issue.
Provide Proof: Attach clear photos of the item showing the problem. This helps us verify the issue and process your request faster.
Wait for Approval: Once we review your request and confirm the issue, we will approve your refund.

Important Notes:

No Ship Backs: We do not require you to ship the item back to us. Simply provide the photos as proof of the issue.
No Cancellations: Since all our products are made on demand, we cannot cancel orders once they are placed. Please double-check your order details before completing your purchase.

Processing Refunds

Once your refund is approved, it will be processed as a monetary reimbursement and issued to the original payment method used during the purchase.
Please allow 7-21 business days for the refund to reflect in your account.